Satisfaction Guarantee

PrintRunner is committed to providing the highest quality printing at the lowest possible rates. We're confident you will be among the 100,000+ customers who love PrintRunner's superior print quality and products. If your approved print job has any print defects or is printed incorrectly, we will reprint your job free of charge or you may return your order for a full refund within 30 days of receiving your order. We may request digital photos, or you return the original order to PrintRunner at our cost.

PrintRunner will not be responsible for:

• Spelling, punctuation, grammatical or design errors made by the customer.
• Submission of low resolution images.
• Shipping errors created by the customer such as incorrect shipping address(es) and undeliverable packages.
• Errors on any file where the proof has been approved.
• This Guarantee is only applicable to orders configured on PrintRunner.com.
• All orders over $2,000 will be reprinted to meet the customer's satisfaction.

On-Time Delivery Guarantee

At PrintRunner, we understand how critical it is for customers to have their print materials delivered on time. That's why we employ the latest in printing technology to ensure you get your projects delivered as promised or sooner. If your approved project is late, we'll gladly discount or upgrade your shipping at no additional cost.

• Our On-Time Guarantee is governed by our Terms & Conditions which apply in full on all orders.
• 100% Free expedited reprint on any orders lost in transit.
• If we're unable to print your files because they do not conform to our file requirements, your job status will be put "On Hold" and your ship date will be affected.
• Our On-Time Guarantee does not cover shipping errors created by the customer such as incorrect shipping address(es) and undeliverable packages.
• After an order has shipped, PrintRunner will not be responsible for late or damaged packages.

Price Match Guarantee

PrintRunner guarantees you the lowest everyday prices on our Standard Stickers (rectangular), Labels (rectangular) and Catalog printing products – we'll stand by that promise! If after ordering a product covered by our Price Match Guarantee, you should find the same product, with the same quantities and options, within 3 business days, at a lower advertised price, we'll refund the difference. It's that simple!

How to Compare Prices

Before placing your request:

• The price you found advertised elsewhere must match exactly to the options we offer for a fair comparison (for example paper stock, color options, turn around, and etc.).
• The product quantity matches.

How to Contact Us

To request a price match, please email: support@printrunner.com or call (888) 774-6889 and have the following details handy:

• Your name
• Your phone number
• Your email address
• PrintRunner order number (If you have already placed an order. You may also contact us before you place an order if you found a better price).
• Proof of advertised competitor’s price by doing a screen shot and by providing Web Site address (URL) clearly showing a lower price for the exact same product.

Note: PrintRunner reserves the right to reject the Price Match Guarantee request that do not sufficiently meet the requirements outlined above or do not provide sufficient proof of a advertised competitor's price on the same product with exact options and add-ons. Shipping costs are not considered to be part of any Price Match Guaranteed. This offer only applies to our Stickers, Labels and Catalogs.