Banner Printing FAQs


Order Related Questions

Follow these steps once you've found the banner you need:

  • Select your banner's features from the online calculator. Options include display features, size, material, quantity, and optional LED lights.
  • After completing the online calculator, upload your file to the site or complete checkout before uploading.
  • Review the quoted price (total and individual rates) before selecting "Continue" to complete the order.
  • Select "Continue" to proceed with your order. If you choose "Upload Your Artwork, you can transfer a file straight to our site on the page that will load.
  • Whether you uploaded the file or proceeded to checkout and upload later, the Shopping Cart page will take you to checkout for order completion.
  

You can review an online PDF proof of your uploaded file and have changes applied before approval. When you select "I need a PDF proof" on the Upload Artwork page, we will only queue the file for print once you have approved the file.  

You can cancel an order in the proofing or preflight stage under the following conditions:

  • Orders placed, paid for, and canceled before 5 pm PST on the same day can be refunded in full or booked as store credit for future orders.
  • Orders under $100 don't have an applicable cancellation fee.
  • Orders from $100 to $500 are subject to a $15.00 cancellation fee.
  • Orders priced at $500 and above will include a cancellation fee of 3.5% of the total order amount.

Any orders "In Production" cannot be canceled.  
The process depends on your selected or the designated turnaround time. All banner orders are ready to ship after the indicated production time. Within that 1 or those 3 business days, your order should be complete in terms of uploading, proof approval, and payment before payment. We'll ship your order after the approval and production, and you can expect it to ship after the indicated turnaround time. Check out the timeline for ordering and shipping on this page.  

Design and Artwork Concerns

Free blank templates are available for download on our site. To get the template you need, select the product and the dimensions. The templates in size (s) you chose will appear for download. Select the download button and click on your preferred file format: AI, JPG, PDF, PSD, PUB, or CDR. All blank templates show the printing guidelines to follow for an accurate print.  

You can print different designs on the front and back of specific banners. You can select "Front and Back" as the printed side or "Double Sided" for the number of sides to print different designs on one banner. The Upload Page will let you send separate files on each side.  

You can select "I need a PDF proof" under "Proofing Options" on the Upload Artwork page. We'll only queue your files for print once we receive your approval.  
Select "Upload My Artwork" on the Online Calculator to directly send your file to the site. The Upload Artwork page will load after clicking "Continue" below the online calculator.  
We accept files in the following formats:

  • JPG or JPEG
  • PSD
  • PNG
  • TIF or TIFF
  • EPS
  • AI
  • PUB
  • DOCX or DOC
  • XLS or XLSX
  • PPT or PPTX
  • TXT
  • CSV

Other resolutions requirements are as follows:

  • Minimum resolution of 300dpi
  • CMYK color mode
  • Maximum file size of 100 MB

Check out our file preparation guide for more information on design or artwork upload requirements.  
No, we do not accept changes or cancellations to orders once you have approved a file for production. You can only make changes during the preflight or proofing stages.  

Understanding Banner Materials and Accessories

Standard vinyl is recommended for designs displayed under bright lights and is primarily used indoors. It comes at a more affordable cost and lasts at least three years outdoors with proper care.

Matte vinyl has a smoother finish and lasts longer on display outdoors for at least five years with proper care. It costs a little more and is recommended for banners exposed to various weather conditions.  

Matte vinyl is recommended for outdoor banner displays.  

No, your banner won't fade in its first few months when exposed to sunlight. However, apply proper care such as regular storage so that it lasts longer and looks fresh upon prolonged display.  
Select "Grommet Only" from the Finishing options to add grommets to your banner.  

Shipping Details and Queries

The number of days you wait begins after we have received approval of your print-ready files or proof and full order payment. Order must be paid, print-ready files received, and proofs approved by 5 pm PST (8 pm EST) for printing turnaround to begin the next business day. For example, if you submit and approve everything for a two-day business day turnaround by 3 pm PST and approve it by 5 pm PST on Tuesday, it will be shipped by Wednesday end of the business day. Note that the shipping time begins after the printing turnaround time or is ready to ship by timeline on the online calculator. See the timeline below for a step-by-step breakdown of the schedule:

Next Business Day
2 Business Days
3 Business Days

Click here to learn more.  

After you have selected all the banner's features on the online calculator, several shipping fees will appear under "Estimate Shipping." We include free shipping if your order exceeds $69, but additional fees are charged for faster arrival dates.  

We will guarantee the printing turnaround time for jobs with print-ready files, approved proofs, and guaranteed payment. If we fail to meet the custom printing order's delivery date, the exclusive remedy for missing it is a 20% refund for every business day of delay. We are not responsible for any shipping-related costs for an order that don't go out by the due date.  
If your order is not delivered within the indicated time frame, understand that the target arrival dates are estimates and not guaranteed. Target arrival dates are calculated by adding the printing turnaround time to the shipping transit time. Note both these times are on business days only and don't include weekends or holidays. We aren't usually the ones that handle any delays by shipping carriers, illness, weather, and equipment breakdown.  

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